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Shipping & Delivery Policy — MAA Education

 

At MAA Education (MAA Abacus, MAA Robotics & MAA Vedic), we are committed to delivering both our educational services and physical products in a reliable and timely manner.

1. Scope

  • Workshops & Programs: Our training sessions, competitions, and classroom workshops are service-based and do not involve physical shipping. Confirmation details and participation guidelines will be shared digitally via email/WhatsApp with the registered contact.

  • Physical Products: Items such as robotics kits, books, and merchandise ordered through our official website, Razorpay pages, or authorized partners will be shipped to the address provided at checkout.

2. Delivery Timelines

  • Domestic Orders (India): Typically delivered within 5–7 business days after order confirmation.

  • Bulk / Institutional Orders: May require additional time depending on order size and customization; timelines will be communicated in advance.

  • International Orders: Delivery times vary by country and customs clearance procedures. Estimated timelines will be shared at the time of dispatch.

  • Digital Content / E-Materials: Delivered instantly via email after successful payment.

  • Workshops / Events: Schedule and logistics will be confirmed directly with the school or institution.

3. Shipping Partners

We work with trusted courier and logistics partners, both domestic and international, to ensure safe, trackable deliveries.

4. Tracking & Notifications

  • Customers will receive a tracking ID via email/WhatsApp once the order has been dispatched.

  • Tracking information may take up to 24–48 hours to become active in the courier system.

5. Address Accuracy

Customers are responsible for providing complete and accurate shipping details. MAA Education is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

6. Customs & Duties (International Orders)

  • International shipments may be subject to customs duties, import taxes, or additional charges as determined by the destination country.

  • These charges are the responsibility of the recipient. MAA Education is not liable for delays due to customs clearance.

7. Non-Delivery & Reshipment

  • If a package is undeliverable after multiple attempts, it will be returned to us.

  • Reshipment can be arranged once updated address details are provided.

8. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@maaeducation.com with details and supporting images. We will arrange for replacement or resolution as per our policy.

9. Contact Us

For shipping-related support, please contact:

MAA Education (MAA Robotics Division)

✉️ info@maaeducation.com
🌐 www.maaeducation.com

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